jilio1 Privacy Policy

1. Overview & Scope

1.1 This Privacy Policy applies to all personal data collected and processed by jilio1 ("we," "us," or "our") in connection with the operation of the jilio1 online casino and sports betting platform, accessible at jilio1.com and through any associated mobile applications or services (collectively, the "Platform").

1.2 jilio1 operates under a PAGCOR license and is subject to Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to full compliance with these requirements.

1.3 This policy applies to all registered users, visitors to the jilio1 website, and any individual whose personal data we process in connection with our services. It covers data collected online, through customer support interactions, and through any other channel through which you interact with jilio1.

1.4 This Privacy Policy should be read alongside jilio1's Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the Platform.

2. Personal Data We Collect

2.1 jilio1 collects the following categories of personal data from players and Platform visitors:

2.2 We do not collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless it is strictly necessary for compliance purposes, such as verifying your age or identity in accordance with PAGCOR requirements.

3. How We Collect Your Data

3.1 jilio1 collects personal data through the following means:

• Direct interactions: Data you provide when registering a jilio1 account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from GCash, PayMaya, BPI, BDO, and Metrobank in connection with transaction processing.
• Regulatory sources: Data received from PAGCOR or other Philippine regulatory authorities in connection with our licensing obligations.

4. Purpose of Data Processing

4.1 jilio1 processes your personal data for the following purposes:

• To create and manage your jilio1 account and verify your identity;
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods;
• To provide access to casino games, sports betting, bingo, slots, and all other Platform services;
• To comply with PAGCOR licensing requirements, including player verification and reporting obligations;
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law;
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct;
• To administer bonuses, promotions, and the jilio1 loyalty program;
• To provide customer support and respond to your inquiries;
• To send you service-related communications, including account notifications and security alerts;
• To send you marketing communications about jilio1 promotions and new features, where you have consented to receive such communications;
• To improve the Platform through analytics and user experience research;
• To enforce our Terms & Conditions and other policies.

5. Legal Basis for Processing

5.1 Under the Data Privacy Act of 2012, jilio1 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with PAGCOR regulations, AML/CTF laws, and other applicable Philippine legal requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time.

6. Data Sharing & Third Parties

6.1 jilio1 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions;
• KYC and identity verification providers: Third-party services that assist us in verifying your identity and age in compliance with PAGCOR requirements;
• Fraud prevention and security partners: Services that help us detect and prevent fraudulent activity on the Platform;
• Game software providers: Licensed game developers whose games are hosted on the jilio1 Platform, to the extent necessary for game operation and fairness auditing;
• Regulatory authorities: PAGCOR and other Philippine government agencies, as required by our licensing obligations or applicable law;
• Law enforcement: Philippine law enforcement agencies, where we are legally required to disclose data in connection with a criminal investigation or court order;
• Professional advisers: Lawyers, auditors, and other professional advisers, subject to strict confidentiality obligations.

6.2 All third parties with whom jilio1 shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6.3 jilio1 does not transfer personal data outside the Philippines except where necessary for the operation of the Platform and where appropriate safeguards are in place to protect your data.

7. Data Retention

7.1 jilio1 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, in accordance with PAGCOR record-keeping requirements and AML regulations;
• Financial transaction records are retained for a minimum of five (5) years as required by Philippine AML law;
• Gaming history data is retained for three (3) years after the relevant gaming session;
• Customer support communications are retained for two (2) years after the resolution of the relevant inquiry;
• Marketing consent records are retained until you withdraw your consent and for a reasonable period thereafter as evidence of your consent.

7.2 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jilio1 will securely delete or anonymize that data.

8. Data Security

8.1 jilio1 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilio1 Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Two-factor authentication (2FA) available for all jilio1 accounts;
• Regular security audits and penetration testing by independent security professionals;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Staff training on data protection and information security best practices.

8.2 While jilio1 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your jilio1 Login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilio1 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

9. Cookies & Tracking Technologies

9.1 jilio1 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The following types of cookies are used:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to understand how players use the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content about jilio1 offers. These are only set with your consent.

9.2 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilio1 Platform.

10. Your Data Protection Rights

10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilio1:

• Right to be informed: The right to know what personal data jilio1 holds about you and how it is being used;
• Right to access: The right to request a copy of the personal data jilio1 holds about you;
• Right to rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, please contact the jilio1 Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act of 2012.

10.3 If you are not satisfied with how jilio1 handles your personal data or your rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11. Minors & Age Restriction

11.1 The jilio1 Platform is strictly for individuals aged 21 and above in accordance with Philippine gambling law. jilio1 does not knowingly collect personal data from persons under 21 years of age.

11.2 If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe a minor has registered on the jilio1 Platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

12.1 jilio1 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered users via email or a prominent notice on the Platform before the changes take effect.

12.2 The effective date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how jilio1 protects your personal data.

12.3 Your continued use of the jilio1 Platform after any update to this Privacy Policy constitutes your acceptance of the revised policy.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jilio1, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the jilio1 Platform
• Response Time: Within 30 days of receiving a verified request

Our support team serves players across the Philippines – from Manila and Makati to Cebu, Davao, and Quezon City – and is available around the clock to address your privacy concerns.